Terms of Use

1. Conclusion of the Contract / Payment Conditions FWL GmbH (the "Agent" or "FWL") is an intermediary offering online holiday accommodation bookings on behalf of third parties. The contract between you ("you" or "tenant") and the agent is considered concluded when the booking confirmation is sent. If the agent does not receive the payment by the agreed date, the agent may rent the property to someone else without further notice and without any obligation to pay compensation to the tenant. A provisional booking is not a confirmed booking. Prices are subject to change until formal booking confirmation.

2. Additional Costs Electricity, gas, water, and heating are generally included in the rental price. The rental price does not include the tourist tax, cleaning, bed linen, booking fee, and surcharges for pets, cribs, and high chairs. These costs are listed separately on the invoice and must be paid before the rental period begins. We reserve the right to adjust prices due to changes in government taxes. Any changes to the booking after confirmation will result in additional charges accordingly. Additional costs not included in the rental price will be invoiced at the end of the rental period and must be paid before departure.

3. Towels and Parking Bath towels, kitchen cloths, beach towels, and bath soap are not provided. The tenant must bring their own towels and soap. Fuel for fireplaces or wood stoves is not provided. Parking is not included unless otherwise specified in the offer and payment confirmation.4. **Delivery of the Rented Property / Complaints** The rented property is available from 4:00 p.m. on the agreed arrival date. If you plan to arrive later, please inform the agent in advance. Departure must take place by 10:00 a.m. on the agreed departure date to allow preparation of the property for the next tenant. The rented property is delivered to the tenant in perfect cleaning condition. Complaints regarding cleanliness must be made via email with at least 3 photos by 9:00 a.m. the day after arrival, otherwise, the property is considered delivered in good condition.

5. Tenant’s Responsibility / Careful Use / Own Risk The tenant agrees to use the rented property and any shared items carefully, follow the house rules, and respect other tenants and neighbors. The rented property can only be occupied by the number of people indicated in the booking. In this context, children are considered adults. Subletting is not allowed. Pets are only permitted in properties where this is expressly indicated and upon payment of a pet surcharge. The tenant must ensure that co-tenants comply with the obligations of this contract. The Agent reserves the right to refuse entry to all or some persons and may require all or some persons to leave the rented property without compensation or refund if: 1) the tenant or co-tenants violate care duties, 2) the apartment is occupied by more people than stated in the contract, or 3) in other cases of substantial contract violation. This includes individuals who harass or damage the property or behave offensively or disorderly. The rented property must be returned on time in good condition with a complete inventory. The tenant is responsible for all damages and missing inventory. If damage is caused by the tenant, co-tenants, or guests, the landlord's representative must be informed immediately. Any damage found after departure may be billed to the tenant. FWL reserves the right to request the tenant's liability insurance and/or ask for credit card details to cover any damage to the rented property caused by the tenant. The use of swimming pools or other facilities by the tenant, co-tenants, their children, or guests is at their own risk. The tenant releases FWL and the owner from all claims arising from accidents on the rented property or its surroundings. The use of the rented property is at the tenant's own risk. If the rental property offers WiFi, access details must not be passed on to third parties. The agent or owner reserves the right to block certain websites. When using paid services, the tenant must bear the costs. The tenant is prohibited from using, making available, or distributing illegal content via WiFi. Additionally, the tenant may not use the WiFi to send spam and must adhere to child protection laws. The tenant releases the intermediary and the landlord from any damages to third parties caused by the tenant's improper or illegal use of WiFi by themselves, co-tenants, their children, or guests. The Agent or its representative is allowed to enter the rented property at any reasonable time during occupancy, provided the tenant is informed in advance. The rented property and its use are subject to local legal conditions and regulations.

6. Termination / Changes to the Rental Contract If a tenant wishes to change the arrival or departure date after booking confirmation, this is only possible based on availability and may involve different daily rates. Additional costs will be charged accordingly. The tenant may cancel the contract under the following conditions: From the booking date until 60 days before arrival, an administrative fee of CHF 180.00 is due. If canceled between 60 and 41 days before arrival, 30% of the total contract price (including additional costs) will be charged; from 40 to 0 days before the agreed arrival, the entire contract price is due. For documentation purposes and to avoid misunderstandings, we recommend that cancellations, rebooking requests, and changes be communicated in writing. The date the agent receives the communication is decisive for the calculation of the cancellation fee (for Saturdays, Sundays, and public holidays, the next business day applies). If the tenant fails to arrive on the agreed date, does not show up, or departs early, no refund will be granted. Depending on the reason for non-arrival or early termination of the contract, the tenant may claim rights through their travel cancellation insurance. Tenants are strongly advised to take out travel cancellation insurance. FWL is not responsible for uninsured costs. For general contract changes (e.g., number of travelers), an administrative fee will be charged. The contract is not transferable to third parties.

7. Events Beyond Our Control / Force Majeure FWL accepts no liability for events beyond its control. Examples include, but are not limited to, pandemics, travel restrictions, environmental disasters, natural disasters, strikes, political unrest, official measures, sale or withdrawal of the rental property, power outages, water supply failures, road closures, construction noise, road or train noise, non-functioning WiFi, etc. In such events, for which we are not responsible, the tenant has no right to rent reduction, contract termination, or compensation. In cases where the rented property cannot be made available, the intermediary may, if another property is available, offer the tenant a replacement property, excluding any claims for damages by the tenant (but is not obligated to do so). If no replacement property is available or cannot be made available for the entire stay, the amount paid will be refunded or a corresponding share, excluding further claims. The agent's liability is limited to the amount paid by the tenant and cannot exceed this amount.

8. Liability The agent is responsible for the correct booking and contractual fulfillment of the agreement. For damages other than personal injury, liability is limited to the amount paid by the tenant, unless there is gross negligence or willful misconduct. The tenant's rights are not transferable and expire 12 months after the end of the agreed rental contract, regardless of the legal basis, except for rights arising from unlawful acts. Liability is excluded in cases of fault by the tenant, their children, guests, or co-tenants, in cases of unpredictable or unavoidable third-party omissions, force majeure, or events that the landlord, key holder, agent, or other persons appointed by the landlord cannot foresee despite due diligence. The tenant is liable for all damages caused by themselves, their children, guests, or co-tenants, and negligence is presumed.

9. Final Provisions Every reasonable effort has been made to ensure that the information provided on the website and in booking documents is correct at the time of publication or when viewing the rental property, and that all statements made by agents or employees of the agent are made in good faith. The agent cannot be held responsible for minor changes. Swiss law exclusively applies. The agreed jurisdiction is 6900 Lugano. The provisions of the Swiss Code of Obligations apply in all other respects. If any provision is invalid or unenforceable, the remaining provisions remain in force. An invalid provision must be replaced with an effective provision whose effect comes as close as possible to the intended purpose and effect of the invalid or unenforceable provision. The tenant agrees to these general conditions.